Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Package Contents

When returning an item for a refund or exchange, all contents originally included in your package must be returned with the item.

This includes, but is not limited to:

• Business cards
• Stickers
• Promotional materials
• Coupons or discount codes
• Free gifts or complimentary items
• Product inserts
• Packaging materials provided with the order
• Any other items or materials included in the original shipment

Please do not remove or retain any items that were included with your order when sending a return.

All contents of the original package must be received by Nessa Samantha before a return can be fully processed. If any included items or materials are missing, the return may not qualify for a full refund or exchange. Any adjustment, reduction, or denial of a refund due to missing return contents will be determined at Nessa Samantha’s discretion, to the extent permitted by applicable law.

To start a return, you can log into your account here or contact us at contact@nessasamantha.com. Please note that returns will need to be sent to the address given in communications.

If your return is accepted, the buyer is responsible for a return shipping label. We will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@nessasamantha.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

All exchange requests are subject to the same return eligibility requirements, including the requirement that all contents originally included with the order are returned.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@nessasamantha.com.