Shipping policy
Order Processing
All orders are processed within 1–3 business days after purchase.
Orders are not shipped or delivered on weekends or holidays.
During periods of high order volume, processing times may be slightly extended. If there is a significant delay in shipping your order, we will contact you using the email address provided at checkout.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.
Estimated delivery times vary depending on location and carrier services.
Domestic orders typically arrive within 3–7 business days after shipment.
International delivery times may vary based on destination country, customs processing, and local postal services.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow up to 48 hours for tracking updates to appear after shipment.
International Shipping
Nessa Samantha currently ships to select international destinations.
Customers are responsible for any customs duties, import taxes, VAT, or additional fees required by their country.
These charges are not included in the purchase price or shipping cost.
Shipping Delays
Delivery estimates are provided by shipping carriers and are not guaranteed.
Nessa Samantha is not responsible for delays caused by weather, carrier disruptions, customs processing, or other circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address, additional shipping fees may be required to reship the package.
Lost, Stolen, or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us within 7 days of the delivery date or expected delivery date.
We will work with the shipping carrier to investigate the issue and determine the best resolution.
Nessa Samantha is not responsible for packages marked as delivered by the carrier but reported as lost or stolen after delivery.
Contact Us
For questions regarding shipping, please contact:
contact@nessasamantha.com